Delivery Details

We deliver nationwide.
Delivery cost is no longer dependant on which area of the UK you are based. Our basic flat rate charge is £49.99 (+VAT), this is per delivery, not per item. Once received your order will be processed and allocated to a delivery run in your area, you will receive a LIVE Tracker Link via email (and text message) in the coming days before dispatch. This will show your date of arrival with a two hour time slot, also whereabouts your driver is in the UK.
 All deliveries will be made in accordance to the delivery company's policies.
We work to a 14 working day lead time, however the majority of our orders will be delivered within 7 days. Lead times vary between door styles, quantities, UK stock levels and location of delivery address. This lead time is a guide and not a guarantee, we will dispatch all orders at the soonest possible date. Bespoke and made to measure products (such as Composite doors etc) may have a longer lead time depending on their manufacturing schedule, usually around 2 - 8 weeks.  (Some products may be suffering longer lead times at present due to the global Covid19 pandemic and supply chain issues. Please see estimated lead times for these products in the products description) All quoted lead times are in working business days.
Once your order has been processed and delivery run confirmed you will receive an email containing your LIVE van tracker with delivery date and 2 hour time slot.
If this date is not suitable please reply to the text message (or email).
Missed deliveries will be returned to depot. Deliveries can be re-booked HERE - there is a charge for this service so please contact us if your original date is not suitable and we will try to reschedule to a more suitable date.
Order cancellations will be subject to a processing fee/re-stocking charge. (usually a minimal percentage of the total order including any costs incurred, for more info on cancellations click here.)
To view our terms and conditions please click on the 'Terms and Conditions' tab in the gray bar at the foot of the page.

WARNING - Special order, made to measure and Composite doors - The manufacturing process commences immediately upon receipt of order, including cutting of components, therefore we cannot cancel or amend your order once you accept 'Confirmation of Manufacture'.